How do my candidates log in to their course?
When a user has been successfully added to our learning environment via the candidate manager interface they will receive an...
Archives
I can’t find my usual course?
Please note from December 2022 certain courses have been updated for new legislation. For candidate managers with candidates that were...
How do I add a candidate to their course
All candidates must be added by a designated team member in charge of training candidates. Courses are not available for...
My candidate has failed their course
First ensure your candidates have not passed their tests on two occasions, candidates get two tries initially. Candidate Managers can...
My candidate hasn’t received a login email
First ensure your candidates have checked their junk/spam folders and the email is correct. Also make sure [email protected] isn’t blocked...
What happens when I add a candidate to a course?
After you add a candidate to their course, the candidate is sent an email with login details for our learning...
How many attempts do candidates get on the final exam?
You get two attempts on the final exam
How can I pay for my course?
Payments You may pay online by credit or debit card. Immediate payment provides immediate access. You may pay later by...